Frequently Asked Questions

  • Can I cancel or modify my order after it’s been placed?

    Although we work hard to accommodate the requests of our customers, we are unable to cancel or modify an order after it’s been placed. All House of Sillage Sales are Final and are not refundable, returnable, or exchangeable at any capacity as stated on our website and acknowledged by our customer...

  • Do you have samples?

    We do not ship or sell samples individually. Complimentary samples are included with each order or upon request for an existing order; however, please note that samples are subject to availability. If you are interested in exploring our fragrances, we would love to recommend the Sample Sets. Thes...

  • Do you offer price adjustments?

    We regret to inform you that we do not offer price adjustments on past purchases. Promotions and discounts are ever-changing and subject to rotation. They can be updated or modified at any time without prior notice. We are only able to honor promotions and discounts that were available at the tim...

  • How can I get samples?

    We do not ship or sell samples individually. Complimentary samples are included with each order or upon request for an existing order; however, please note that samples are subject to availability. If you are interested in exploring our fragrances, we would love to recommend the Sample Sets. Thes...

  • I am missing an item or received an incorrect item in my order, what should I do?

    Please email cs@houseofsillage.com and provide your order number and photos/videos of all items you received including the box, packaging, and packing materials

  • I did not receive my order, what should I do?

    Please email cs@houseofsillage.com and provide your order number, name, and shipping address

  • I received a damaged or defective product, what should I do?

    Please email cs@houseofsillage.com and provide your order number and photos/videos of the damaged or defective product including the box, packaging, and packing materials

  • What is your return and refund policy?

    All House of Sillage Sales are Final and are not refundable, returnable, or exchangeable at any capacity as stated on our website and acknowledged by our customers at the time of purchase: https://houseofsillage.com/pages/terms-conditions